Returns Policy

At Timeless Charm Necklaces, we want you to be absolutely delighted with your purchase. Our Returns Policy is designed to provide you with peace of mind, ensuring a smooth process if you need to return or exchange an item.

Return Period

We understand that sometimes an item may not be what you expected. You may return most unused and unopened items within 30 days of the purchase date for a full refund. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact Us: Email us at [email protected] to request a return authorization. Please include your order number and the reason for your return in your message.
  2. Package Your Items: Carefully package the items you wish to return. All returned items must be in their original condition and packaging to qualify for a refund.
  3. Return Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely.
  4. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within a few business days and credited to your original payment method.

Exchanges

If you need to exchange an item for a different size, style, or color, please contact us at [email protected]. We will guide you through the exchange process and ensure that you receive the correct product.

Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made products, as well as items marked as final sale. We recommend carefully reviewing product descriptions before making your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, whether through a replacement or refund.

Changes to Returns Policy

Timeless Charm Necklaces reserves the right to modify this Returns Policy at any time. We encourage you to check back periodically for updates.

Thank you for shopping with Timeless Charm Necklaces! We appreciate your trust in us and look forward to serving you.